At HOME, we keep things soft and simple. If you need a hand, we’re one message away.

How we can help

Orders & Shipping: tracking, address changes, deliveries marked “delivered” but not received.

Products & Care: candles, ceramics, caps, sizing/care tips.

Returns & Exchanges: see our Refund Policy.

Collaborations & Wholesale: artists, concept stores, B2B requests.

Press & Partnerships: media kits and editorial loans.

Write to us

Use the form or email us. We aim to reply within 24–48 business hours.

Email: houseofmediterraneanessence@gmail.com.

Phone: +49 176 62759760

Address: Eckenheimer Landstraße 103, 60318 Frankfurt am Main, Germany.

Hours: Mon–Fri, 09:00–21:00 (CET)

If your message is about an order

Please include:

Order number (e.g., #HOME1234).

Full name and email used at checkout.

A short description of the issue.

Transit damage: contact us within 48 hours of delivery with clear photos of the outer box, inner packaging, and the item. We’ll arrange a replacement or refund (subject to stock).
Packstation/Paketshop: if applicable, include your Postnummer and Packstation number.

Quick answers

Handling time: 1–2 business days (artisanal items: 2–4).

Germany delivery: typically 1–3 business days after dispatch.

Free shipping: orders 50€+ (DE). Full details in our Shipping Policy.